Consumers across the globe faces similar challenges, mostly about minor inconveniences except in some cases serious lapses from the service provider or manufacturer.
The Inconveniences can easily be resolved, if the problems reach the top management of the product manufacturers or service providers. Reaching the concerns to them are not easy and an individual may not have the time or energy to do that.
That is what we do.
In the process we help organizations improve their consumer relations and it becomes a Win-Win for all involved. We are not trying to solve every single problem, but we make sure that the complaints are reached to the right place and remedial actions such as policy or process change are done. We ensure that proactive initiatives are taken and we communicate it through our portal.
We also capture appreciations and suggestions from the consumers to share with businesses.